Mobilised to offer its customers the perfect hosting conditions while being respectful of People and Environment, teams of the Palais Beaumont Pau’s Historic Conference centre have just obtained the ISO 9001 Certification.
After that the Palais Beaumont received “France Congrès Quality and Sustainable Development Charter” certification in October 2014, ISO 9001 Certification defines the requirements for the establishment of a quality management system for organisations wishing to continually improve the customer satisfaction and provide certified services.
In 2016, the Palais Beaumont hosted 210 events, which represent more than 103.000 people. For each of these meetings, we asked our customer to rate our services. They assigned us the overall grade of 17.58/20. We thank them for their trust.
95% declare “wishing to come back to the Palais Beaumont” or “intending to come back”; 44% pre-book for another event; 45 % wrote a thank-you letter to the staff of the Palais Beaumont. This gratitude is a collective success, at the service of your satisfaction. It is an encouragement to keep going on this path in 2017