Mobilised to offer its customers the ideal hosting conditions while being respectful of People and Environment, teams of the Palais Beaumont Pau’s Historic Conference centre have just obtained ISO 9001 Certification.
After the Palais Beaumont received “France Congrès Quality and Sustainable Development Charter” certification in October 2014, ISO 9001 Certification defines the requirements for the establishment of a quality management system for organisations wishing to continually improve the customer satisfaction and provide certified services.
In 2016, the Palais Beaumont hosted 210 events, what represents more than 103.000 people. For each of these meetings, we asked our customer to rate our services. They assigned us the overall grade of 17.58/20. We thank them for their trust.
95% declare “to wish to return to the Palais Beaumont” or “to intend to return”; 44% pre-book for another event; 45 % wrote a thank-you letter to the staffs of the Palais Beaumont. This gratitude is a collective success, at the services of your satisfaction. It is an encouragement to continue on this path in 2017